Pandora at 12450 South Mainstreet #1510, Rancho Cucamonga, CA 91739

Contacts

Address:
12450 South Mainstreet #1510, Rancho Cucamonga, CA 91739
Get directions

Phone number:
+1 909-899-1122

Website:
benbridge.com

Categories:
Establishment   Jewelry store  

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Reviews

• Tess Reid
  ★ ☆ ☆ ☆ ☆
  So I came here to return an item I purchased online from one of this store's affiliates, since it was listed as one option on the return packing slip. After waiting 12 minutes in line for a non paying customer to discuss her Christmas shopping plans with two of the four people working in the store, I was served. I stated the purpose of my business and before even looking at my receipt, the tall, very loud, female manager stated "We can't return online purchases here.". I thought hmm... I know that I read well and I know what the return receipt in the original packaging I was holding said. I proceeded to share my receipt with the manager who had now squarely made it her business to clearly not help me, when she said "Oh yes, you are able to return items here... I thought blah blah blah blah blah.."(insert Charlie Brown nonsensical backpedaling here): Said manager walked away, turning her back to me. Then I opened the box of the item I was intending to return and the original sales girl helping me quizically stared at the item as if she had never seen real diamonds before. Said manager then looked over and before I could blink twice, she was again standing in my face and loudly saying "Oh we can't return real diamonds here because we don't sell real diamonds. You have to go..." (again, insert nonsensical backpedaling here). I left the store in utter disbelief of my experience in this store and I have vowed to never return or buy anything from this store or company again. Their customer service was indeed a Pandora'a Box experience for me...both bizarre and unprofessional. More like customer...no service! And that manager needs a good professional development series on serving customers from diverse backgrounds because she was laughing and all aglow discussing Christmas shopping plans with the previous customer who purchased nothing, but shared Said Manager's ethnicity.

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